SM Silks –RETURN & REFUND
- SM Silks is not responsible for any damage after delivery. In the case of an extreme scenario please email or call our customer service number 0477 226 3083 & email us at accounts@smsilks.co.in within 3 days of the product delivery.
- SM Silks can accept any return & exchange only in the case if product is damaged, wrong delivered, or replacement case and the product will be in an unused / intact / sealable and undamaged condition.
- Product should be in its original packaging & with the product invoice for return
- Postage & shipping cannot be refunded. (Domestic and International)
- Returns & exchange appeal is subject to thorough checking and inspection by SM Silks team and the return decision is sole responsibility of SM Silks Management Team
- Damages due to neglect, improper usage or wrong application will not be entertaining under the exchange/returns policy.
- Once the return / exchange request has accepted, we will process the same within 7 to 21 working days.
- No Refund shall be made once goods are sold. We can provide Credit Coupon Code or Voucher (of the same value).
- Coupons are not valid on discounted products or gifted products.
- You cannot club 2 coupons on same order or avail multiple discounts in single product or purchase.
- Each item can only be exchanged once. No cash refunds are permitted.
- All products once purchased are non-refundable. In general, an item maybe eligible for return within 24 hours from the date of successful delivery if it fulfills any of the following conditions :
- Sold in a physically damaged condition.
- Has missing parts or accessories.
- The return expenses shall be taken care by the client and the docket number for return shipping shared and confirmed with SM Silks Team.
- Kindly note that: Even though we have tried our level best to precisely show the actual color of the products, there may be a variation based on the operating system you are using and photography. We cannot entertain the return / exchange requests based on the same concern.
- All free gifts or promotional goods received with your purchase must be returned with your order. We will not proceed the exchange if we receive the incomplete return.
- We will not exchange cosmetics goods which are opened and / or used due to hygiene purpose or COVID -19 Health concerns. In the case of an extreme scenario please email or call our customer service team.
- Each item can only be exchanged once. No cash refunds are permitted.